Accessibility
The concert arena at the Royal Hospital Chelsea has a good level of accessibility. The paths and roads at the entrances are well surfaced and there are ramps between levels.
Wheelchair accessible toilets will be available and are located on the South Terrace.
Unfortunately we are not able to provide parking within the Royal Hospital site so existing disabled bays in the area should be used if required. Please check with the local council for information on local parking. Link: https://www.rbkc.gov.uk/parking-transport-and-streets/parking/disabled-parking/blue-badge-scheme
People qualifying for accessibility tickets are entitled to receive an additional personal assistants ticket when purchasing their own.
Please ensure that you specify during your booking whether you require space for a wheelchair so that we can prepare the area prior to your arrival.
If you need a wheelchair space but didn’t book one, please contact accessibility@kilimanjarolive.co.uk
Are there disabled tickets available?
Any customers wishing to purchase an accessible or wheelchair platform ticket for Live at Chelsea 2022, please contact accessibility@kilimanjarolive.co.uk or visit the box office on the day of the show. The box office will be open on each show day from 5-9pm and is located at the Barrack Gate. You can view our site map here.
Will my personal assistant be sat with me?
Yes, when purchasing seated tickets your tickets you and your personal assistant would have been allocated two seats together.
I have ordered a standard ticket but required a disabled ticket – what should I do?
Please get in contact with our customer services team here.
Handy notes at a Glance
People qualifying for accessibility tickets are entitled to receive one personal assistant ticket free of charge.
The concert arena at the Royal Hospital Chelsea has a good level of accessibility.
The paths and roads at the entrances are well surfaced and there are ramps between levels.
The arena is approximately 300m from Chelsea Gate and London Gate and 500m from Barrack Gate.
Seated tickets will be available for ambulant disabled customers and there will be a platform for wheelchair users.
Accessible toilets are located on the South Terrace and by Chelsea Gate.
Unfortunately, we are not able to provide parking within the Royal Hospital site so existing disabled bays in the area should be used if required. Please check with the local council for information on local parking.
If you have any questions please contact the promoter on Accessibility@kilimanjarolive.co.uk or by using the Accessibility Form.
Do both the disabled customer and their personal assistant receive a ticket?
For Wheelchair Access tickets, you will receive one ticket - the ticket issued to you will permit entry for yourself and your complimentary personal assistant. For Disabled Access bookings you will receive these as two separate tickets.
Will there be an Accessible Viewing Area?
Yes. There will be an Accessible Viewing Area in situ for all of the concerts at Live at Chelsea for any customers who hold a wheelchair access ticket and their personal assistant. The Accessible Viewing Area will be positioned at the side of the concert arena.
Which gate should I use?
Please enter via Chelsea Gate or Barrack Gate, whichever is more convenient for you.